Career Opportunities


Technical Services Manager

The Technical Services Manager will have a technical background and experience in the field of customer service. They will be responsible for overseeing the technical service/support department, the qualification process of new equipment, and commissioning of equipment in the field. VIEW PRINTABLE VERSION

Primary Responsibilities

Ensure that the Service Department operates smoothly and effectively:

  • Oversight of department staff and tasks

  • Oversight of qualification and commissioning tasks

  • Collaboration with all departments to meet customer requirements

Essential Duties

Oversee the technical service/support department including:

  • Ensuring timely response to support tickets

  • Ensuring the development of reasonable work plans for on-site service visits

  • Providing advanced troubleshooting and support (both mechanically and electrically) for all service/support activities

  • Liaise with engineering and sales to ensure customer issues are resolved

  • Solicit feedback on services provided in a continuous improvement effort

  • Manage installation/service events, including on-site functions as needed

Oversee the commissioning of equipment:

  • Verify initial upload of code

  • Coordinate initial component setup, function testing, and system debugging

  • Liaise with engineering as needed to ensure correct system performance

Oversee the Qualification Process for new equipment including:

  • Coordinate the qualification process, including the completion of all standard and system specific tests

  • Ensure qualification process is properly documented including record of issues encountered and changes made between power on and machine shipment

  • Understand customer/system specific requirements to ensure proper qualification procedures are completed

  • Review qualification procedures routinely to maintain process functionality and improvement

  • Manage installation/service events, including on-site functions as needed

Perform other duties as necessary. These may include:

  • Assist with the development and accuracy of system documentation

  • Perform electrical tasks including field wiring and panel assembly, especially during qualification and installation

  • Perform mechanical tasks including assembly/disassembly, especially during qualification and installation


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Additionally, this job requires:

  • Minimum B.S. Degree or equivalent experience in related field

  • Knowledge of mechanical assembly and related skills

  • Knowledge of electrical assembly and related skills

  • Experience with PLC programming and programming software is preferred

  • Proficiency with Microsoft Office applications

  • Demonstrated written and oral communication skills

  • Ability to work independently, seeing each task through to completion, while maintaining a high level of quality and confidentiality

  • Ability to lead and collaborate effectively


ONLINE offers a strong compensation program including:

  • Competitive starting wage

  • Paid holidays

  • Paid vacation

  • Paid sick time

  • 401k Plan

  • Health insurance (BCBS) with company contribution

  • Dental, Vision, and Aflac supplemental options available


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